Walsh

This quote was added by user357857
It is not nearly so important how well a message is received as how well it is sent. You cannot take responsibility for how well another accepts your truth; you can only ensure how well it is communicated. And by how well, I don't mean merely how clearly; I mean how lovingly, how compassionately, how sensitively, how courageously, and how completely.

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bvw 4 months, 1 week ago
If the message is not understood, nor if understood, not able to be remembered or acted upon in the time before it is forgotten, it matters not at all how compassionately, how fiendiishly lovingly, how intensly sensitive, how "completely", how "courageous" the sender or some bystander views it. It is a failure to communitcate, unredeemed, and of no merit, except for the sender to learn from its mistake.

And ... what does "how well a message is receieved" mean? What is this speaking to: the emotional response of the receiver? The actions undertaken by the receiver? What? Of course it matters! That's today called "User Experience".

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