Crisis Communications: Guidelines For Action - Dr. Peter Sandman
The strongest antidote to denial is the legitimation of fear. The way you prevent people from going into denial is to allow them to be afraid. Give them permission to be afraid. Make it legitimate to be afraid. If people feel that fear is inappropriate, they might try to get down to apathy. But if they're scared, they're scared and they can't make themselves apathetic but they can go into denial.
Tren en esta cita
Tasa de esta cita:
2.8 out of 5
based on 12 ratings.
Edición Del Texto
o simplemente dejar un comentario: