William Ury

This quote was added by marcoasp
Los negociadores de éxito eluden la lucha de deseos transformando el proceso de selección en una búsqueda conjunta de una solución justa y satisfactoria para ambas partes. Confían mucho en normas justas e independientes de los deseos de cualquiera de las dos partes. Una norma independiente es una vara de medir que le permite a uno determinar qué es una solución justa.

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