Perception - Anonymous

This quote was added by mattman2255
It's funny how perception can affect someone's response to a simple phrase so drastically. Working at a call center I have a tendency to refer to people as sir or ma'am. It's interesting how people respond; some people are so offended while others seem to really appreciate it. It doesn't seem too dependent on age. I've gotten older people who appreciate the formal title, and some fall into the offended camp. Same with younger people as well. Strange world.

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